311 Call Centre Representative - TDS - Bilingual - English/French

Updated: May 09, 2024 12:24 AM GMT

City of Greater Sudbury

Greater Sudbury, ON

Job Description

Section: Customer Service and 311

Division: Communications and Community Engagement

Department: Office of the Chief Administrative Officer

Initial Reporting Location: Tom Davies Square

Job Status: Limited Regular Part Time Positions - Bilingual - English/French

Estimated Probable Duration: Up to Seven (7) Months (may be extended)

Number of Vacancies: 2

Affiliation: Inside Unit

Hours of Work: Up to 48 hours bi-weekly

Shift Work Required: Hours of work varies between 7:30 a.m. to 6:30 p.m.

Range of Pay: Group 7 - $27.22 to $31.86 per hour

The start date will follow the selection process.

This position is eligible to work remotely on a full-time basis.

Characteristic Duties: Under the general supervision of the Manager of Customer Service and 311.
• Answer and process incoming telephone calls in a professional and courteous manner maintaining customer satisfaction; determine nature of call; provide information; determine service needed; ask probing questions... More Detail