Senior Process Executive-Voice

Updated: May 09, 2024 03:49 AM GMT

Cognizant Technology Solutions

Pune, Maharashtra

Not Applicable

Qualification:

Graduate (exclusion:
BE/BTech/MCA)
• For Medical Management Bachelor’s degree in Nursing or any health science related field.
• For NA High School Equiv.

Responsibility:

Business / Customer:

Data Processes:

:
• • Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client.
• • Provide highest level of customer satisfaction.
• • Strive to understand and resolve issues/queries at the first instant.
• • Maintain the business controls as per the requirement.
• • Articulate/ communicate in a manner which is understood by clients / endusers.
• • Connect & provide highest level of satisfaction to the customer.

For Member Management:
• • Generate clientspecified reports relating to operations.
• • Respond to data requests and other inquiries from the client.
• • Release WCUM determinations to claim stakeholders following clientestablished protocols.
• • Identify the medical flags in the... More Detail