Problem Manager- Fixed Line

Ericsson

Noida, Uttar Pradesh

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About this opportunity

The Problem Manager is responsible for the quality and integrity of the process Problem Management and will cover 3 areas: Reactive, Proactive and Enhanced Problem Management

What you will do
• Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented!
• Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur!
• Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to... More Detail

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