NOC engineer

NGX

Nogales, Sonora

Main activities
• Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
• Call and receive calls of business and residential customers to assist in service requests or problem solving.
• Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
• Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
• Assist, support, review, and check data center.

Requirements
• Languages: English and Spanish.
• Intermediate knowledge in networks and telecommunications.
• Self-taught.

Desirable
• Itil 4
• Customer service experience
• Great spelling and grammar. More Detail

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