Customer Co-ordinator

India Texstyles

Salem, Tamil Nadu

Job Title: Customer Coordinator (English/Hindi Language)

Company: India Texstyles

Responsibilities:
• Serve as the primary point of contact for customers, responding to inquiries and providing information about products, orders, and services in both English and Hindi languages.
• Handle customer complaints and concerns promptly and professionally, aiming for swift resolution and customer satisfaction.
• Coordinate with internal departments such as sales, production, and shipping to ensure timely order fulfillment and delivery.
• Maintain accurate records of customer interactions, transactions, and correspondence using computerized systems and Microsoft Outlook.
• Process orders, generate invoices, and issue quotations accurately and efficiently.
• Assist in the development and implementation of customer service policies and procedures to improve efficiency and customer satisfaction.
• Follow up with customers to gather feedback on products and services and identify areas for... More Detail

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