Assistant Guest Service Manager
Updated: May 10, 2024 01:56 AM GMT
The Ritz-Carlton Hotel Company, L.L.C.
Koh Samui, Ko Samui District, Surat ThaniJob Number 24081346
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and... More Detail
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