COMMERCIAL EXPERIENCE EXECUTIVE (PROACTIVE PIPELINE) - SOUTH

JazzCash

South Dumdum, West Bengal

Description

Note: Through proactive pipelining, we are collecting profiles for upcoming future roles and you will be only contacted if your profile is shortlisted for this role which may not be currently open.

Grade Level: L1

What is an Commercial Experience Executive?

The Commercial experience executive is part of commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

What does Commercial Experience Executive do?
• Welcomes, guides and manages walk –in from the floor greeting.
• Develops the basic understanding of CRM system and all the portals linked with it.
• Handles customer queries at experience centre and improving their experience by providing exceptional services.
• Holds highest possible quality standards for customer facilitation.
• Maintains the product upsell from experience centre.
• Initiatives to improve customer experience and ensuring minimum average wait /service time.
• Develops the sureness and... More Detail

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