Engagement Manager

Updated: May 10, 2024 04:42 AM GMT

Zendesk

São Paulo, State of São Paulo

Job Description

Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Zendesk Services methodology, encouraging utmost confidence along the way.

This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team. The Project Manager will also complete project achievements, document and prescribe the customer’s success plan, and assist in leading the go-live phase of the customer.

Responsibilities
• Conduct high value service engagements creating a solid project plan aligned with business and technical requirements. Ensure that deliverables are completed on schedule and outcomes are achieved as agreed.
• Become proficient in customer... More Detail