Customer Care Co-ordinator
Updated: May 10, 2024 11:45 PM GMT
Tracker South Africa
RandburgListing reference: track_001213
Listing status: Online
Apply by: 16 May 2024
Position summary
Industry: IT & Internet
Job category: Client Services
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of a Co-ordinator in the Caredesk department at Head office based in Johannesburg. We require a diligent and hard-working individual with a passion for customer experience who can be part of a highly motivated team.
Job description
• Ensure that telephonic / electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.
• Ensure that complaints / requests received at Director Level / Hellopeter / Social Media websites are resolved in line with service level agreements and standards as a priority.
• Monitor and oversee social media platforms.
• Be responsible for investigation, resolution and reporting of... More Detail
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