Guest Services Manager: PAL, Sun City

Sun International

Sun City

Main Purpose of the job:

The Guest Services Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education & Experience:
• This position is only open to South African Citizens
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
• Minimum of 7 years’ experience with 3 years in a supervisory /management position in the hospitality industry
• Previous experience in duty management is an advantage

Skills & Knowledge:
• Analytical skills
• Decision-making
• Planning
• Influencing & Advising skills
• Networking and... More Detail

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