International Program Associate

WorldStrides

Kanasín, Yucatan

The IPA has the opportunity to build on-going relationships with our customers and our sales team as they deliver both scheduled tasks and proactively provide a high level of customer service to support our teachers, primarily during the months leading up to their tour's departure. In this role, you will see all aspects of the tour come together, coordinate with all departments in the organization, and ultimately have a significant impact on the success of each of your teachers' tours.

Key responsibilities:
• Proactively engage with the teachers you support, working closely with Account Managers to ensure that teachers and the groups they lead are fully prepared to travel.
• Answer and troubleshoot incoming service calls and emails, ensuring superior customer service, accuracy & timely responses, and creative solutions when needed.
• Track and remind teachers about important deadlines and tasks.
• Review traveler accounts to answer questions, adjust accounts, and coordinate with the... More Detail

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