Telesales Associate

Updated: May 11, 2024 08:38 AM GMT

Simpel Techlabs

Bengaluru, Karnataka

Essential Duties and Responsibilities:
· Conduct outbound calls to existing and potential customers to promote vehicle servicing packages and book service appointments.
· Handle inbound calls from customers inquiring about vehicle services, answering their queries, and providing necessary information.
· Listen attentively to customers to understand their service requirements and offer suitable solutions.
· Provide information about available service packages, pricing, and appointment availability.
· Schedule service appointments accurately, considering customer preferences and service center availability.
· Follow up with customers to confirm appointments and remind them of scheduled service visits.
· Maintain a database of customer information, service bookings, and interactions for record-keeping purposes.
· Collaborate with service advisors and technicians to ensure smooth scheduling of appointments and timely completion of services.
· Address customer complaints or concerns... More Detail