Duty Manager

Absolute Hotel Services

Karjat, Maharashtra

Job Summary: The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk operation, including guest service, reservations, check-in/check-out, and administrative tasks. They lead and supervise the front office team to ensure exceptional guest experiences and efficient operations.

Key Responsibilities:
• Guest Services:
• Ensure high-quality guest service standards are maintained at all times.
• Address guest concerns and complaints promptly and effectively to ensure guest satisfaction.
• Train and motivate front office staff to provide personalized service and exceed guest expectations.
• Handle VIP guests and special requests with utmost care and attention.
• Reservations and Check-in/Check-out:
• Oversee reservation processes, ensuring accuracy and efficiency in booking procedures.
• Coordinate room assignments and ensure rooms are prepared for guest arrivals.
• Supervise the check-in and check-out process, resolving any issues that may arise.
•... More Detail

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