ServiceNow Expert and CRM Support

Updated: May 11, 2024 09:17 AM GMT

Uni Systems

Braine-l'Alleud

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a ServiceNow Expert and CRM Support to join our UniQue team.

What will you be doing in this role?
• Provide specialist support contributing to the technical support of Client's ServiceNow platform, especially on DM, CSM, GRC and CIM. The duties include :
• Manage and administer ServiceNow modules (DM, CSM, GRC, CIM) in line with SSBA guidance and in coordination with other Service Lines;
• Develop scripts and solutions to support the operation and maintenance of ServiceNow modules (DM, CSM, GRC, CIM);
• Apply techniques and methods for troubleshooting issues on ServiceNow platform;
• Develop and provide guidance for the creation and management of ServiceNow reports;
• Act as third line support on ServiceNow and collaborate with other lines of support;
• Support the implementation of additional ServiceNow modules;

What will you be bringing to the team?
•... More Detail