Assistant Manager - Operations

Updated: May 11, 2024 01:20 PM GMT

assuredjob.com

Thiruvananthapuram, Kerala

We are hiring for the leading life Insurance company.

Designation-Assistant Manager

CTC-5lpa

Customer Service Retention (Operations)

Role Purpose
• The job holder will be responsible for making outbound call for renewal chasing/customer retention and associated activities.
• Operational and Performance Management
• Ensuring 100% call attempts to the assigned data for renewal chasing. Setting and meeting performance targets for collection of renewals and revival of lapsed policies to achieve high level of Persistency for the organization.
• Ensuring renewal collection in HNI segment is above 80% in the region laboring through persistency coordinators, sales and channel management.
• Facilitate continuous process improvement initiatives to ensure superior customer service.
• Review and facilitation of conversion and closure of all Dishonored/ Unregistered Standing Instruction mandates on regular basis.
• Create awareness in Branches on renewals through PAB.
• Help ISM achieve SFM... More Detail