Guest Relations Agent

Updated: May 11, 2024 02:43 PM GMT

Marriott International

Nairobi

Additional Information Guest Relations Agent

Job Number 23123197

Job Category Rooms & Guest Services Operations

Location JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and... More Detail