Associate Director Executive Escalations
Updated: May 12, 2024 02:59 AM GMT
Chewy
Richardson, TXOur Opportunity:
Chewy is looking for an Associate Director, Customer Service Executive Escalations to develop and scale our executive escalation/inquiry program. This role is crucial in establishing the strategic and tactical direction of the program, including processes regarding customer resolution protocols/Service Level Agreements, full Root Cause Analysis ownership of escalation/potential... More Detail
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