Operations Manager

Updated: May 12, 2024 04:28 AM GMT

BON Hotels

Richards Bay

Overview of the role/responsibilities
to oversee the operation of the hotel, ensure customer satisfaction and manage the budgets of the various departments of the facility
Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM
Ensure SOP implementation in all departments and check the same during routine operational checks
Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc)
Inspecting all departments for SOP implementation.
Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operations.
Assessing and... More Detail