Customer Care Executive

Updated: May 12, 2024 12:42 PM GMT

Care Centre

Asansol, West Bengal

Job Profile: Back Office Staff - Customer Service Position Summary: As a Back Office Staff member in our Customer Service department, you will play a vital role in providing efficient and reliable support to our customers. You will be responsible for handling various administrative tasks, ensuring accurate and timely processing of customer requests, and maintaining effective communication channels between the front-office and back-office teams. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Key Responsibilities: 1. Administrative Support: Assist in processing customer inquiries, orders, and requests accurately and efficiently. Maintain customer records, updated databases, and ensure data integrity. Prepare and distribute necessary documentation and reports. Manage incoming and outgoing correspondence, including emails, letters, and faxes. 2. Order Processing: Review customer orders for... More Detail

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