IT Support Engineer

Updated: May 13, 2024 06:36 PM GMT

Brussels Airlines

Machelen

IT Support Engineer

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

As a IT support engineer you will be responsible handling first line calls and following up on second line calls.

At Brussels Airlines the Service Desk Operates in shifts; an early shift starting at 7:00, a regular shift at 8:30 and a late shift at 9:30. In addition to this there is a standby shift between 18:00 and 7:00 dealing with high priority incidents only.

You will be reporting to the Service Desk Manager.

Main tasks and responsibilities

Incidents
• Resolve technical issues and queries in a timely and efficient manner, ensuring... More Detail