L1 Call Team Lead - Customer Operations (Jogja)

Shopee

Yogyakarta, Yogyakarta City, Special Region of Yogyakarta

Job Descriptions:1) Monitor all team members' KPI performance2) Control agents' performance to maintain and achieve the KPI target3) Give coaching to team members4) Responsible for the operational issue, performance floor, raise issue to other team if needed5) Provide reports to management related to daily activities6) Follow up and resolve complaint cases and management escalation result7) Create and handle projects that are related to operational improvement More Detail

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