Product Support Consultant

Updated: May 13, 2024 10:45 PM GMT

Zillit

Amritsar, Punjab

Are you passionate about providing exceptional customer service and have a keen interest in technology? If so, then Zillit wants you to join our team as a Product Support Consultant!

As a Product Support Consultant, you will serve as the first point of contact for our customers, providing expert assistance and troubleshooting to ensure their satisfaction with our products. Your goal will be to deliver best-in-class support and create a positive customer experience at every interaction.

Key Responsibilities:
• Handle inquiries from U.S. production houses and crews in a timely and professional manner through the company's app.
• Assist customers with product-related questions, troubleshoot issues, and provide solutions to ensure a seamless experience
• Work closely with the product development team to identify and escalate emerging app issues and bugs
• Provide clear instructions and documentation to customers on app features and updates
• Stay updated on app knowledge and new... More Detail