Customer Care Specialist

Updated: May 13, 2024 11:13 PM GMT

Everli

Milan, Metropolitan City of Milan

For our headquarter in Milan, we are looking for a Customer Care Specialist with a strong customer empathy mindset, team working attitude and great communication skills.

The candidate will join our Support and Live Operations team, focusing on the Italian market.

The team works on two separate areas: Live Operations - which includes Live Chat with Customers and Logistic Area - and Support Operations - which includes Offline Customers and Shoppers Support as well as Shoppers assistance in chat.

At the beginning of this path, you will be called to work mainly with Live Operations duties which include working with Customers Live Chat, Orders Assignations and daily Logistic troubleshooting. You will also participate to training sessions in order to improve your skills and also become able to work in the Support Area which includes a deeper understanding of Customer’s Needs with an offline dedicated assistance, a deeper knowledge of various tasks (like DPO knowledge, Anti Frauds flows... More Detail