Operations Specialist - ELS

Updated: May 14, 2024 01:53 AM GMT

Blackhawk Network

El Salvador

Overview

The Operations Specialist for the Process Improvements team is responsible for research and coordination efforts to implement improvements to existing processes, conducts audits on current and past practices to identify and address gaps, is responsible for quality reporting and analysis related to return of investment, developing plans and programs to support continuous quality, optimization, and process improvements. An Operations Specialist for the Process Improvements team will plan and organize projects, establish an ongoing communication strategy for improvements and facilitate cross functional sessions to progress through tasks designed to mitigate risk, address satisfaction deficiencies, enhance platform capabilities and synergies and improve functionality to gain efficiencies for users within the customer service operations department. The Operations Specialist for the Process Improvements team is responsible for processing root cause analysis for usability points of... More Detail