Technical Consultant
Updated: May 14, 2024 08:30 PM GMT
CASA
DurbanServices Consultant
Job Overview
This position is responsible for the expert technical knowledge of and ability to effectively implement and run the CA Service Management suite.
Key Responsibilities
• Utilize Services Best Practices to implement and administer the CA Service Management Suite as a solution within the client environment.
• Troubleshoot technical product implementation and configuration issues.
• Ability to interact with OEM support to open and track product issues when necessary.
• Assist with day-to-day Issues/Requests logged for your attention.
• Ability to work under high demands and deliver in a timely manner.
• Guide client to apply product best practice according to client business requirements.
• Actively engage as part of the project team with the purpose of contributing product and solution expertise, and to contribute as required to deliver a successful client engagement, taking the lead from the Project Manager (when applicable) directive.
• Meet target... More Detail
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