Associate

Updated: May 14, 2024 08:33 PM GMT

Wipro

Cape Town

• ** WIPRO IS HIRING***

Qualification:- Minimum Matric

Salary :- ***SALARY 5000 - 7000 ZAR per month (All Inclusive)

Location- Capetown.

Both Fresher & experience can apply.

Role & Responsibility:-

• Understand the customer's requirements at inception of the orders/service requests/projects and throughout the roll-out.

• To be the first point of escalation and expedite for customer orders/service requests/projects, ensuring all process and escalation levels are adhered to.

• To own the customer interface into the delivery teams, managing communications and compliance to KCI updates.

• To attend (where required) meetings with SD teams to understand and agree customer service improvement plans and to understand and agree new opportunities.

• All commitments are met against internal and external contractual measures and agreed costs.

• Customer improvement initiatives to improve service delivery performance for Customers.

• Required governance of the ordering process to... More Detail