Agency Development Manager

Updated: May 15, 2024 01:09 AM GMT

MSMB OPTIMAL SERVICES

Bikaner, Rajasthan

• Job Description
• Position RM/PRM/SPRM No. of Positions 50
• Department Direct Sales Force Function Elite
• Reporting to Cluster Manager - Elite Band 5/5A/5B
• Location - Comp.
• Key Responsibilities: Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the customers are aware of the offering and do not have any confusion regarding the same Perform Service Request Calls Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, provide appropriate solutions and... More Detail