Operational Process Management

Updated: May 15, 2024 09:00 AM GMT

HP

Medellín, Medellin, Antioquia

Operational Process Management

Description -

Job Summary
• This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction, evaluates technology solutions, and participates in training programs to develop expertise in relevant areas.

Responsibilities
• Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
• Maintains and updates process documentation, including standard operating procedures (SOPs... More Detail