UK Customer Service Team Leader

Updated: May 15, 2024 11:01 AM GMT

pladis Global

Ashby-de-la-Zouch

What will this role achieve?

This role sits within our UK Supply Chain, based at our Midlands Distribution Centre (MDC) at Ashby-de-la-Zouch. You will look after a team of 6 Customer Service Coordinators with Team Lead responsibilities supporting Grocery, Convenience, Discounter & Wholesale customers.

The Team Leader must build relationships internally with other management teams within Supply Planning & Commercial to keep service to our customers as high as possible as well as hit our monthly commercial KPI’s. They must also build strong external relationships with customers to help save costs within the supply chain and drive efficiencies and excellent customer service.

Note this role will be a 12 month FTC, and will be site based, 4 days in the office, 1 day WFH.

What will be your key deliverables?
• Managing and leading a section of the supply chain customer service team to drive excellent Customer Service to all pladis customers.
• Running a daily service call internally to... More Detail