Field Engineer L1 - Latina, Italy (On-Site) - QV7RY366

Updated: May 15, 2024 12:27 PM GMT

AMS Accelerate IT

Latina, Province of Latina

Job Description:

The Band 1 - Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop Support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues

b) Work with Third Party Vendors to remediate complex... More Detail