Care Line Agent

Hilton

Mazatlan, Sinaloa

A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously.

What will I be doing?

A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests' needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Advises defects on switchboard equipment to Supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel's fire, life and safety system
•... More Detail

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