Workforce Scheduler | Mandaluyong City

[24]7.ai Philippines

Mandaluyong, Metro Manila

RESPONSIBILITIES:
• Provide support for Partner Workforce Management teams with regards to absenteeism targets as well as productive shrinkage targets
• Monitor and review shrinkage entered by Partner Workforce Management prior to lockdown. Call out any anomalies with relevant parties to ensure that impacts are minimized
• Identify and implement improvements & enhancements of systems and processes, where such changes will add value to the business, or increase the efficiency of the team

REQUIREMENTS:
• Candidate must possess at least a Bachelor's/College Degree in any field
• Minimum 1 year experience in a Call Center or Service-Oriented Industry
• Minimum1 year experience in areas of Workforce Planning/ Real Time Management
• Must be analytical and possesses above-average problem solving and decision-making skills
• Must have above-average oral and written communication skills
• Willing to work onsite - Mandaluyong
• Can start ASAP More Detail

Apply Now

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