Quality Analyst

Updated: May 15, 2024 02:29 PM GMT

Swak BPO Corp

Angeles, Pampanga

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company.

Job Responsibilities:

· Monitor and evaluate inbound and outbound interaction quality with the clients.

· Track issues in the quality monitoring systems or tools and analyze the results.

· Provide feedback to improve performance and develop training programs.

· Work with internal teams to define quality metrics.

· Report to the Analyst Supervisor the statistical date found in quality analysis.

Job Qualifications:

· Proven work experience as a Quality Analyst or similar role

· Excellent communication skills, both written and verbal

· Strong analytical and problem-solving skills

· Adept in Microsoft Office Suite

·... More Detail