German Customer Support (remote work in Portugal)

SmartRecruitments

Aveiro

Remote Work in Portugal - Equipment provided

Role Description

This is a full-time role for a German support specialist with emphasis on providing support services to clients in Germany. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in German via phone, email, and chat, and document customer interactions and feedback.

Qualifications
• Fluency in German
• Customer service experience with excellent verbal and written communication skills
• Ability to provide efficient solutions, multi-task, and work under pressure in a dynamic, fast-paced, and changing environment
• Strong problem-solving skills and attention to detail, with the ability to analyze, diagnose and resolve customer issues in a timely manner
• Demonstrated ability to be a team player, adaptable, and flexible
• Prior experience using CRM software and other support tools is a plus

Offer:
• Competitive salary and... More Detail

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