Sea Logistics Customer Care Specialist

Updated: May 15, 2024 03:12 PM GMT

Kuehne Nagel

Bangkok

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company Your Role
You will be responsible supporting customers by providing helpful information and responding to complaints, ensuring customer satisfaction with our products, services and features. Your Responsibilities
• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with field sales and operational care centres (OCC).
• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
• To support customer onboarding in line with working instructions, ensuring... More Detail