Customer Service Representative

Updated: May 16, 2024 02:39 AM GMT

Robert Half

Rockwall, TX

We are offering a contract to hire employment opportunity for a dedicated Field Technician Customer Support Representative. This role is situated in the Wholesale Distribution industry, located in Rockwall, Texas. You will be functioning as a Customer Service Representative, focusing on assisting Field Technicians who fix Kitchen Equipment and walking them through how to trouble shoot the Oven, Cooktop, or Refrigerator/Freezer that is broken or having an issue. Responsibilities:• Communicating effectively with customers and technicians to ensure timely resolution.• Scheduling appointments, providing timely updates and reminders, and diligently following up until the technician arrives.• Receiving service call reports from Technical Service Agents and promptly scheduling service appointments for warranty repairs.• Engaging customers via phone or email to efficiently schedule service appointments, provide regular updates and reminders, and maintain communication until the service... More Detail

Apply Now