Customer Service Representative - Remote

Updated: May 16, 2024 04:07 AM GMT

TransUnion

Johannesburg

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What We'll Bring

Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company.

Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices.

We are a globally integrated operational team organized and equipped to meet all required service levels.

This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope.

In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.

What You'll Bring
• 1 - 2yrs customer/call experience.
• Answers and responds to incoming calls, emails or faxes received from consumers and customers.
• Agents provide prompt... More Detail