Supervisor, Training

Updated: May 16, 2024 05:38 AM GMT

Concentrix

Ranchi, Jharkhand

Job Title:

Supervisor, Training

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
• Manage New Hire training end to end.
• Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs.
• Represent Concentrix on client calls and calibrations.
• Work closely with Ops and Quality team design action plans to plug areas of opportunity.
• Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
• Responsible for managing retention during training.
• Manage/create process SOPs and training refreshers.
• Drive C-Sat & E-sat initiatives to add value to the Process and customer.
• Manage training MIS for classes and... More Detail