Nodal Escalation Officer

Updated: May 16, 2024 05:40 AM GMT

IDFC FIRST Bank Limited

Navi Mumbai, Maharashtra

Role/ Job Title: Nodal Escalation Officer

Function/ Department: Grievance Redressal

Job Purpose:

Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations.

Roles & Responsibilities:
• TAT adherence for providing resolution.
• Take quick decision for redressed of complaints.
• Need to ensure quality of resolution and reposes.
• Ensure capturing of correct details and raising appropriate ticket in the system.

Secondary Responsibilities:

Identify Erring units Responsible for Escalation, RCA and suggest Process Improvements. Effectively collaborate with internal and external teams/stake holders

Education Qualification:

Graduation: Any Graduation

Experience: 2 years of relevant experience. More Detail