Technical Help Desk Specialist

Jio

Navi Mumbai, Maharashtra

JD - Technical Help Desk

Position - Contract - 2 Years

Location - Navi Mumbai

Education Level - Any Technical Graduate - Bsc/BCA etc

Job Description -
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information More Detail

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