Guest Experience Ambassador

Updated: May 16, 2024 06:48 AM GMT

METT Hotel & Beach Resort, Marbella - Estepona

Estepona

The Guest Experience Ambassador plays a crucial role in ensuring exceptional guest satisfaction during their stay at the hotel.

Job Description:

- Greet guests warmly and offer assistance upon arrival.
- Ensure accurate and efficient check-in and check-out procedures.
- Provide information about hotel facilities and local attractions.
- Resolve guest concerns or complaints promptly and professionally.
- Arrange for special amenities or services as requested by guests.
- Seek feedback from guests about their experience.
- Promote hotel amenities and special offers to guests.
- Collaborate with other hotel departments for seamless service delivery.
- Guest engagement
- Collaborate with other hotel departments, such as housekeeping and F&B.

Qualifications &Skills:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and work efficiently in a fast-paced environment
- Attention to detail and problem-solving abilities
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