Customer Relationship Management Manager

Updated: May 16, 2024 10:48 AM GMT

K Club Ubud

Kuta, Badung Regency, Bali

Job description

We are looking for a dynamic and experienced CRM Manager in Bali. If you are passionate about leveraging data to drive customer engagement, improving retention, and leading a high-performing team, we want to hear from you.

Responsibilities:
• Utilize expertise in sales, cross-selling, and upselling to drive customer engagement and revenue.
• Create and implement a CRM strategy that aligns with business goals to enhance customer engagement and retention.
• Manage and mentor a team of CRM specialists, ensuring the successful execution of CRM initiatives.
• Oversee the selection, implementation, and maintenance of CRM systems and tools.
• Monitor and report on the effectiveness of CRM campaigns using KPIs and metrics.
• Work with marketing, sales, and IT teams to ensure a seamless customer experience.
• Gather and analyze customer feedback to improve CRM strategies.
• Ensure all CRM activities comply with data protection regulations.
• Stay up-to-date with industry... More Detail