Performance Management Manager
Updated: May 16, 2024 11:05 AM GMT
KASIKORNBANK
Nonthaburi, Mueang Nonthaburi District, NonthaburiWorking Location : Kasikornbank - Chaeng Wattana
Job Description:
We are seeking a dedicated professional to oversee the development and management of our ATM and electronic payment channel performance. The successful candidate will be responsible for creating and maintaining a comprehensive dashboard and reporting system to monitor KPIs and SLAs, ensuring optimal availability and performance of our ATM and electronic payment channel network. This role involves managing vendor relationships, planning maintenance schedules, and addressing repeat incidents to maintain high service standards.
Key Responsibilities:
• Develop and manage an ATM and electronic payment channel machine performance dashboard and reporting system.
• Establish and maintain a measurement framework, including KPIs and SLAs, to assess ATM and electronic payment channel and vendor performance.
• Present measurement results to top management and relevant parties, highlighting areas of success and opportunities for... More Detail
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