Customer Support Associate

Updated: May 16, 2024 11:52 AM GMT

Cimmons integrated services pvt ltd

Bengaluru, Karnataka

The Customer Support Associate will have to convince the customer to clear the taken loan amount through EMI. We are looking at CSA who meets the below criteria:• Should have collections / sales experience• Experience- from BPO background only (Sales exp would be an added advantage)• No. of years of exp- 1 + years• Language- Good English and good Hindi• Shift- 9:30AM to 6:30PM or 10:00AM to 7:00PMResponsibilities:· Answer customer questions and resolve issues related to amount and services· Provide support for new and existing customers· Process customer requests and transactions· Escalate complex issues to the appropriate team· Maintain a high level of customer satisfaction· Stay up-to-date on banking products and services· Adhere to all company policies and proceduresMore information about this Customer Support Associate JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate jobWhat are the job requirements to apply for this Customer... More Detail

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