ACC CEMENT - Customer Relationship Associate

Updated: May 16, 2024 12:11 PM GMT

ACC CEMENT LIMITED

Parbhani, Maharashtra (+36 others)

Role Overview:

As a Customer Relationship Associate at ACC Cement, you will be the face of the company, serving as the primary point of contact for our customers and ensuring their needs are met with professionalism and efficiency. Whether assisting with inquiries, processing orders, or resolving issues, your dedication to providing outstanding service will help strengthen our relationships with customers and drive business success.

Key Responsibilities:
• Customer Support: Provide prompt and courteous assistance to customers via phone, email, and in-person interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Order Processing: Process customer orders accurately and efficiently, coordinating with internal teams to ensure timely delivery and fulfillment.
• Complaint Resolution: Investigate and resolve customer complaints and escalations in a timely manner, taking ownership of issues and following through to resolution.
• Product Knowledge... More Detail