Customer Service Operations Manager

Updated: May 16, 2024 01:31 PM GMT

Spring Professional Belgium

Evere

Hey there! Ready to take on an exciting challenge? I've got a fantastic opportunity that you won't want to miss. We're on the lookout for a dynamic Customer Service Operations Manager to join our team on a 6-month journey. If you're passionate about customer strategy, love to dive into campaign development, and thrive in a collaborative environment, then this role is tailor-made for you. Based in Evere, you'll have the flexibility of 2 days in the office and 3 days working from home. Let's dive into the details!

What you will do as a Customer Service Operations Manager:
• Craft a winning customer strategy: Define a global customer strategy aligned with corporate objectives and translate it into actionable plans, collaborating closely with our CJ Experts.
• Drive campaign excellence: Develop comprehensive action plans for specific campaigns, ensuring alignment with business goals, target audience, communication objectives, media mix, and customer journey.
• Be the go-to person: Act as... More Detail