CRM Advisor

Updated: May 16, 2024 04:09 PM GMT

Orange EG

Giza, El Omraniya

Purpose of the job

Handling CRM operations, starting from architecture review, maintenance, servers and OS monitoring, handling global incidents and leading the operations team.

Duties and responsibilities
• Lead operations team.
• Study new CRM administration requirements and make a complete assessment.
• Fast reaction to system issues to ensure that our services are up quickly.
• Responsible for incidents & operation tasks.
• Accept and validate new features implementation, software upgrades and new products and services.
• Responsible on tasks / activities planning.
• Responsible on production stability.

Job specification

Education

Bachelor degree in Telecommunication and Electronics Engineering or Computer Science

Experience
• 10+ years of CRM experience.
• Experience on Siebel CRM (preferred 23+ Siebel version).
• Configure application using EAI, Workflow, and related tools.
• Design and develop new/modify business components, business objects, applet, views and screen as... More Detail