Quality Assistant (Technical Queries Assistance)

Nayak Aircraft Services

El Prat de Llobregat

Role Purpose:

The Quality Assistant is a crucial member of the Technical Assistance Queries , focusing on the management of technical record queries (TAQ) and the quality assurance of maintenance personnel training and certification.

This role demands a meticulous approach to handling detailed technical documentation and ensuring adherence to aviation standards and practices.

Key Accountability:

- Administrative Area - Queries
• Review and distribution of Technical Record Queries (TAQ).
• Receipt of Customer Technical Record complaints through the designated channel.
• Correct and amend claims in the AMOS system as per the current Technical Procedures manual with the Client (VTPM).
• Assign TAQ items to the appropriate Technical Maintenance Assistant (TMA) for rectification or to provide comments and resolve or reject the complaint.
• Manage the documentation and inventory of corrected TAQs, ensuring their proper filing and storage.

- Quality Tasks
• Oversee the training and... More Detail

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