L1 French Service Desk

Updated: May 16, 2024 04:43 PM GMT

Ubique Systems

Poitiers

L1 French Service Desk

Location: Poitiers, (France)

6 Month Contract (B2B)

Onsite role:

Rate:200 Euros/Day

1. Take calls from global customer and provide the right response, positively, professionally and achieve customer delight.

2. 3 + years of call taking experience

3. Good communication skills ? English and French.

4. Service Now Knowledge will be an advantage.

5. Take ownership of all tickets routed to them from internal contact sources or customers which require a higher level of technical analysis and will work these tickets to resolution with end user through call medium of support or route to the appropriate resolution Group.

6. Handles problems and issues that the first tier(s) of service desk support is unable to resolve.

7. Interact with several RG?s to restore service and/or identify and correct core problem.

8. Must be open to feedback

9. Should have knowledge on Incident management and service request handling

10. Build relationship/trust with agents so... More Detail