Customer Service Representative

Updated: May 16, 2024 05:41 PM GMT

GroundOps Pvt. Ltd.

Ahmedabad, Gujarat

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities
• Responsible for Taking inbound calls from customers in US and UK (International Voice/Semi-voice Process)
• Learn and practice on existing and new products offered
• Client Relationship Management via direct interactions with the clients
• Thoroughly Learn functions of software and products offered to customers
• Co-ordinate with other departments to resolve customer queries and fulfil needs
• Complete all assigned customer tickets timely and ensure customer satisfaction
• Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel

Qualifications
• At least 02-10 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Ready to work in Rotational... More Detail